We request that you carefully read through these terms and conditions as we will assume if you engage in business with us, that you have read, understood and acknowledged these terms and conditions.

Spare Parts: On most occasions, we will source and install new parts for repairs. Occasionally, we will use second hand, refurbished, modified or custom manufactured parts for repairs. Where we don't plan to use a new part for your repair, you will be advised so that you can make an informed decision regarding the approval of the quote.

Repair Warranty: Our repairs are covered by a one year warranty in accordance with Australian Consumer Law. This warranty does cover manufacturers defects on parts supplied by Disruptive Innovation Services, as well as workmanship provided during and limited to the repair. This warranty does not cover naturally wearing parts, damage and faults caused by natural disasters, consumer misuse or mishandling, or parts which were not supplied or repaired by Disruptive Innovation Services. To make a claim, email us at disruptiveinnovationservices@gmail.com

Invoices for Repairs: Invoices are sent at the completion of a repair via email. Invoices are due and payable within 14 days of the invoice date. We primarily accept bank transfers which can be made using our account details at the bottom of your invoice. Credit card payments can be made by calling Vicky on 0405222015 and incur a 2.25% fee. AMEX is not accepted at this time. Parts and equipment supplied remain our property until your invoice has been paid. Overdue accounts may incur a late fee or the removal of our parts or equipment. We reserve the right to request payment before the return of equipment where the invoice is of substantial value or where overdue accounts have occurred previously. If you are experiencing financial hardship, reach out to us via disruptiveinnovationservices@gmail.com to discuss payment options.

Invoices for New Equipment: Invoices are generated at the time of your order. Payments are primarily accepted via bank transfers which can be made using the account details at the bottom of your invoice. Credit card payments can be made by calling Vicky at 0405222015 and will incur a 2.25% fee. AMEX is not accepted at this time. We generally ask for a deposit of 50% on the date of invoice to secure your order, with the remaining balance due before we ship goods. Payment in full is required before we will ship goods. Reach out to us via disruptiveinnovationservices@gmail.com to discuss other options. Goods remain the property of Disruptive Innovation Services until payment in full has been made.

Prices: All prices shown or given are GST EXCLUDED. Prices may change at any time without notice.

Social Media: We encourage participation on posts on the Disruptive Innovation Services' Instagram and Facebook pages, however please be aware that any unkind or offensive remarks and foul language will not be tolerated.